Terms and conditions of use of the www.ebonyandivoryribbons.co.za website or Shipping and Returns
Use of Ebony & Ivory service and website (including www.ebonyandivoryribbons.co.za) indicates compliance to all the items stipulated in our terms of service on this page and any other official documentation. All the information on ebonyandivoryribbons.co.za and affiliate websites as well as the source HTML files and code may be used solely under the following terms and conditions:
Our service includes the supply of ribbons, gifts and stationery items.
For the sake of clarity, we would just like to also point out what our service does not include:
Planning and designing artwork. We endeavour to always match your pantone colour selections exactly. However we cannot guarantee exact matching of the pantone colours as slight variations in colour may occur.
We are not a sample service. We are more than happy to make sample for clients. However sampling carries a cost of R350 which will be deducted from the order on acceptance of the order. Our minimum order requirement for custom ribbons is 1000 metres.
Deliveries and collections. Ebony & Ivory uses the services of the post office. This service will be charged for the clients account. Tthe post office service of ‘counter to counter overnight’ is used which means that the package needs to be collected from the clients selected post office. Ebony & Ivory cannot be held liable for the delay in courier collections and deliveries, it is the responsibility of the client to ensure enough time is allowed to obtain the products for all relevant occasions and functions. Should the package be returned due to non-collection by the client. The cost of re-shipping the package will be charged to the client.
The purpose of Ebony & Ivory website and services:
The primary purpose of this website (www.ebonyandivoryribbons.co.za) and it’s owner company Ebony & Ivory is the supply of ribbons, gifts, stationery items and services. While a great deal of care has been taken to keep all information on this site both accurate and current, due to a constantly changing business environment ebonyandivoryribbons.co.za does not guarantee the validity of the information supplied. Nor can it be held responsible for errors, misprints, omissions or misinformation. ebonyandivoryribbons.co.za is not responsible for information that may be contained in sites linked to ebonyandivoryribbons.co.za or links to other sites..
Restrictions on use:
All copyrights, trademarks and intellectual property rights on the ebonyandivoryribbons.co.za site belongs to Ebony and Ivory Partnership. Logo’s, images and names identifying ebonyandivoryribbons.co.za products are proprietary marks of ebonyandivoryribbons.co.za and except for what is listed below, shall not be construed as conferring license or right by implication or otherwise for use except where ebonyandivoryribbons.co.za written permission has been explicitly granted.
- The public is granted nonexclusive, non-transferable limited license to view and use information retrieved from the ebonyandivoryribbons.co.za database and site as longas it is solely for personal informational, non-commercial use and furthermore that any copyright notices or any notices are not removed, obscured or changed.
- No part of this site including but not restricted to materials retrieved from it, it’s source code or images on it may be reproduced, copied, republished, transmittedor reproduced in any form whatsoever except where stated in this terms and conditions statement or where permission has been granted by Ebony & Ivory Partnership.
Permission must be obtained from ebonyandivoryribbons.co.za before providing links to the website. The link must be to the ebonyandivoryribbons.co.za homepage. You may not obscure by framing or otherwise any notices on the ebonyandivoryribbons.co.za site nor insinuate in any way that any advertising you may have is endorsed by ebonyandivoryribbons.co.za or any of it’s directory advertisers. You must discontinue your link if so asked by ebonyandivoryribbons.co.za for any reason. Permission can be obtained by sending an email – click here to do so.
- This site and all services is provided on an “as is” “as available” basis and ebonyandivoryribbons.co.za expressly disclaims all warranties, including the warranties of merchantability, fitness for a particular purpose and non-infringement.
- ebonyandivoryribbons.co.za disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from, arising out of, or any way related to
- a. Any errors in or omissions from this site and its content, including but not limited to technical inaccuracies and typographical errors
- b. Any third party websites or content therein directly or indirectly accessed through links in this site, including but not limited to any errors or omissions there from
- c. The unavailability of this site or any portion thereof
- d. Your use of this site
- e. Your use of any equipment or software in connection with this site
Limitation of liability:
A covered party (covered party being: Ebony & Ivory, its affiliates, any officers, members, employees, subcontractors, agents, successors) shall not be liable for any direct, indirect, incidental, special or consequential damages of any kind whatsoever (including, without any limitation, lost profits or savings) in any way due to, resulting from, or arising in connection with this company, its website including the content, regardless of any negligence of any covered party.
The terms and conditions that have been set forth shall be governed and construed in accordance with the laws of South Africa and any disputes arising shall be exclusively subject to the jurisdiction of the courts of South Africa as they apply to agreements made and solely performed therein.
The ebonyandivoryribbons.co.za site, its source code and these terms and conditions are subject to change without notice. The continued use of the ebonyandivoryribbons.co.za site following any change constitutes your acceptance of the change. Please review this section for any major changes in the future.
These terms and conditions incorporate by reference any notices contained on the ebonyandivoryribbons.co.za site and constitute the entire agreement with respect to your access to and use of the ebonyandivoryribbons.co.za site.
If, however, there are any provisions set forth in these terms and conditions that are unlawful, void or unenforceable, then that particular provision will be deemed severable from any of the provisions remaining and shall in no way affect the enforceability and validity of said provision.
Should you not agree with these Terms and Conditions in full, you must immediately terminate your use of this site.
Shipping and Returns
Normally in stock items are shipped within 2 – 3 business days of receipt of your order and payment. Personalized and manufactured items take longer (you will be quoted according to the time frame for expected delivery. Due to fluctuating working conditions, availability of materials and other factors beyond our control, manufactured orders may be delayed with a few days, but you will be advised accordingly.
Ebony & Ivory partnership cannot take responsibility for getting your products to you in time for your event/function. If an item is out of stock we will keep the order back until it is available or advised otherwise by you, our client. Please make sure to follow up on outstanding orders to check stock availability if you have a looming deadline as stock cannot be returned if we did not make your deadline!
Our Shipping Policy
All our orders ship within 2-3 working days, dependant on stock availability. Orders will only be dispatched once payment has been received.
Minimum Order Requirement
We do have minimum orders to the value of R100.00.
Out of Stock
Ebony & Ivory partnership reserves the right to cancel an order if an item is out of stock, you will be notified via email. If substitutions are available we will make you aware but will not ship without your permission. If unable to ship or substitute total monies will be credited to your account/card immediately. If you paid by EFT, you will be contacted for your banking details so we can refund your money as soon as possible.
We endeavour to ship all our products with the greatest of care, however some wrinkling, scratching or folding might occur during shipping. All stock supplied on an as is basis, E&OE. If there was a problem with your order – a damaged product or wrong product shipped to you – please email us ASAP! Please include the following information so we can find your order.
Name and Address where items were shipped
Name and Address of person paying for the order (if different)
Problem with shipment -please be specific
NO personalized orders can be returned as it cannot unfortunately be re-sold.
We must be contacted within 36 hours of package delivery:
If damage happens to your items in shipping (when shipped with our courier service) – please accept the package and call us immediately. We will help you submit a claim to the Courier. Do not allow the courier to take the package – no matter what the driver says as it will hold up any replacement shipment.
Claims are worked faster when our customers have the product. Parcells shipped by the customer cannot be replaced as the customer is responsible for insuring the package from the time it leaves our offices.
Wrong Product Shipped
We must be contacted within 36 hours of package delivery:
If the mistake is ours we do everything needed to make sure you receive the correct product in a timely fashion. We do need to receive the original order back before replacement can be made.
By submitting an order on our shopping cart, or placing an order with our company or one of our company representatives either by phone, e-mail, by fax or otherwise, you understand and agree to be bound by all our terms and conditions of service as displayed on this page, and located on the pages on this website and our correspondence to you.
We can unfortunately not return or credit items that was wrongfully ordered by you, so please order with care as no exceptions can be made.
Should we decide, by management discretion to accept a return, a 20% handling fee will be charged, and the goods must be returned to us in the original packaging, without any damage and accompanied by the original invoice.
Refusing a delivery by the courier.
If a package is refused and is returned to us, you will be responsible for ALL of the product and shipping charges. There will be no refunds in this instance.